
Touch Panel Monitor User Manual, version 1.0.9, Last Revised: Jan 2015 Page: 98
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A.2. Don’t plug USB cable when using serial touch
driver
Platform: WP-8000/WP-5000/XP-8000-CE6 series controller
Problem: Only serial touch driver is installed but both USB and RS-232 cables
are plugged.
Effect: RS-232 touch can’t work normally.
Reason: The OS uses wrong USB driver and the driver conflicts with serial
touch driver. There are still other USB drivers in OS although USB
touch driver is not installed.
Solution: Remove USB cable and restart the device.
Platform: XP-8000 series controller/windows XP/2008/7 PC
Problem: Both USB and RS-232 cables are plugged.
Effect: Only USB touch can work or the touch operation works incorrectly.
Reason: The touch driver only handles one touch interface every time. If it finds
two touch interfaces, it will confuse.
Solution: Remove USB cable Restart the device or research touch interface.
Please plug only RS-232 cable.
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